Welcome to Craft Kits by Stitch Birds
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on orders over $50

Craft Kits

by Stitch Birds



Are you a New Zealand company?

Yes! We're 100% New Zealand owned and operated.

Do you have a physical store?

No, sorry. We are looking at supplying our products to other stores in the near future.

Are you products listed anywhere else for sale?

Yes, you can find our products listed on Trade Me and Facebook.


What payment methods do you accept?

We accept all major credit and debt cards via Stripe. 
Bank transfer can be arranged upon special request.

How do I redeem a coupon code?

You'll be prompted during checkout to enter a coupon code if you have one. Once applied, you will see the discount take effect. If you have any problems with it not working, please get in touch via our contact page.

Why isn't my coupon code working?

There could be a number of reasons for a faulty coupon code. Send us a message through the contact page and we'll get it sorted asap.


Can I cancel or change my order?

Yes. If you can contact us as quickly as possible, before we have packaged and dispatched your order then we are happy to make any changes or process a refund.


What are you shipping options?

We use NZ Parcel Post as our delivery method around New Zealand. We have found them to be quick and reliable.

What are the shipping costs?

We charge a flat rate shipping fee of $5.50 for urban addresses or $9 for rural addresses.

How long will my order take to get to me?

Once CourierPost have your parcel, we expect it to take 1-3 days to reach you.
During peak times of the year, like Christmas, NZ Post can become very busy. Please allow an extra few days for delivery during these times.

What can cause my order to be delayed?

During busy times of the year like Christmas, we can experience delays with deliveries. Please allow an extra few days for delivery during these times.

How do I track my order?

We'll supply you with a tracking code once your parcel is packed and ready for CourierPost to pick-up. Then you'll need to head to the CourierPost website, enter your tracking code and they will update you with your parcel location and status.

Where do you ship from?

We ship from Pouto, Northland. All of our stock is here, ready to be shipped.

Do you ship internationally?

Yes, by special request. 
If you wish to purchase from outside of New Zealand, please contact us before placing an order.

Products & Stock

The product I want is out of stock, can you let me know when you have more?

Yes. We're happy to take your request and let you know the second the product is available again. Send us a message via our Contact page and we'll be in touch.

Where do you get your products from?

We source our products from both local and overseas suppliers.


Do I need to setup an account with Craft Kits?

No, but we recommended it. Having an account means you keep a record of all past orders, tracking information and everything you'll need if you want to return anything.

How do I create an account?

Visit the My Account page in the main menu of our website. Complete the fields under the heading Register and you're all done.

How do I check and change my account details?

You can check and update your details by logging into your My Account page.

I've forgotten my password, how do I reset it?

When you visit the My Account to log into your account you will find a link under the Log in button that says "Lost your password?". Click on this and follow the prompts. It will help you to re-set your password. 
If you get stuck for any reason, please get in contact and we'll sort it for you.

Refunds & Exchanges

Do you accept returns or exchanges?

Yes. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For more information and to request a refund, visit our Returns page.

What is your returns policy?

Our full returns police can be found here.

How do I return unwanted items?

To complete your return, we require you to read through our Returns policy and complete our Request a Refund form at the bottom of the Returns page.

I've returned my order, will you refund the shipping cost?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
For our full Returns policy, visit our Returns page.
© Copyright 2021 Craft Kits by Stitch Birds. All Rights Reserved | All prices displayed in $NZD.
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